Privacy Policy

Charlson Savory Limited, trading as Charlson Savory Holiday Lets ("we", "us", "our"), respects your privacy and looks after your personal data carefully. This policy explains what we collect, why, who we share it with and the rights you have. Last updated 5 October 2026.

Charlson Savory Limited is registered in England and Wales, company number 15043286. Registered office: 82 High Street, Golborne, Warrington, WA3 3DA. We are registered with the Information Commissioner's Office (ICO) as a data controller.

Telephone 0330 223 8996 · WhatsApp 07831 792685 · Email contactus@charlsonsavory.co.uk. Email is also the quickest way to reach us about anything in this policy.

• Guests: your name, address, phone number and email; the names and ages of everyone in your party; your booking dates and the caravan booked; payment status (we never see your full card number, which is handled by Stripe); any access needs or requests you tell us about; and our messages with you by email, phone and WhatsApp.
• People who enquire: whatever you give us in the contact form, web chat, by email or on WhatsApp, and your email address if you join our late-availability list.
• Caravan owners: your identity documents, proof of ownership, the park's letting permission, insurance and safety certificates, and your bank details so that we can pay you.
• Website visitors: cookie and analytics data about how the site is used (see Cookies below).

Mostly from you — through our booking system, the forms and chat on this website, email, phone and WhatsApp. If you booked through Airbnb or Booking.com, we receive your booking details from them. Where the holiday park needs to know who is staying, it may also share guest information with us.

• To run your booking — confirm it, send arrival details, look after you during your stay and deal with anything afterwards (performance of a contract).
• To take payment and handle the £100 refundable deposit — the deposit is held in a separate client account and refunded after your stay; we keep a record of each payment and refund (contract and legal obligation).
• To meet the park's rules — passing guest names and dates to the holiday park where it requires them (legitimate interests and, where it applies, legal obligation).
• To act for caravan owners — running the owner agreement, paying owners and sending them statements; we may also have to report payments to HMRC under the digital platform reporting rules (contract and legal obligation).
• To keep our accounts — HMRC and Companies House require us to keep financial records (legal obligation).
• To send you offers and late availability — only if you ask us to, and you can unsubscribe at any time (consent).
• To deal with complaints, damage and safety — protecting our guests, the caravans and the business (legitimate interests).

We never sell your data. We share it only with the people and services needed to run your booking:

• Stripe, which processes card payments securely on our behalf.
• Our booking and channel-management system (Hostaway), which holds bookings, availability and guest messages.
• Airbnb and Booking.com, if you booked through them.
• The caravan's owner, where we act as their letting agent, and the holiday park, where it requires guest details.
• Cleaners and contractors, who receive only the dates and the name on the booking.
• Our accountant, for bookkeeping and tax, and HMRC or other authorities when the law requires it.
• GoDaddy, which hosts this website, its forms and web chat, and WhatsApp (Meta) for messages you send us there.

If you enquire about a caravan marked Managed by Owner, your email goes directly to that owner. They handle your enquiry and any booking under their own privacy arrangements.

Some of the services above (for example Stripe, Meta, GoDaddy, Airbnb and Booking.com) may process data outside the UK. Where they do, they rely on UK adequacy decisions or the UK International Data Transfer Agreement / standard contractual clauses to protect it.

• Booking, payment and deposit records: six years after the end of the tax year of your stay, for tax and legal reasons.
• Enquiries that do not lead to a booking: up to two years.
• Owner records: six years after the owner agreement ends.
• Marketing consent: until you unsubscribe or ask us to remove you.

Your data is held in password-protected systems with access limited to the people who need it. Card payments are taken by Stripe, so card numbers never touch our systems. Deposits are held in a client account kept separate from the company's own money.

You can ask us for a copy of the data we hold about you, ask us to correct or delete it, restrict or object to how we use it, ask for it in a portable format, and withdraw any consent you have given. Email contactus@charlsonsavory.co.uk and we will respond within one month.

If you are unhappy with how we have handled your data, please tell us first. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

This website uses cookies for analytics and performance so that we can see how it is used and keep it working well. You can decline non-essential cookies using the banner when you first visit, and manage or delete cookies at any time through your browser settings.

We may update this policy from time to time. The latest version will always be on this page, with the date it was last changed shown at the top.